All orders are processed and shipped within one business day. Orders placed over the weekend are dispatched on Mondays. Orders placed on a holiday will be processed on the first business day (the latest).
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to [email protected], there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $20 shipping and handling fee. Please email us at [email protected] if you’re in this situation.
Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please email us at [email protected] and we will look into your order for you.
We accept Visa, MasterCard, American Express, Maestro, Klarna and PayPal, Apple Pay and Google Pay.
Definitely! Credit card processing is secured through Shopify Payments/Stripe, the most used encrypted security e-commerce web shop platform on the web. Furthermore, your credit card information is never stored on file. If you’re still hesitant, you can checkout using PayPal, Apple Pay or Google Pay.
If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can try a different credit card or an alternative payment method pay like Apple Pay, Google Pay or PayPal.
The following three aspects impact the duration until you receive your order:
1. Day when the order gets placed (business day, weekend or a holiday).
2. Selected delivery service (standard, priority or express).
3. The shipping destination
All orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. We ship worldwide. Based on your specified shipping destination and your selected delivery service (standard/priority/express) the shipping rates will be calculated during checkout. Dependent on the ordered products your delivery service options (standard/priority/express) might differ. With the selected delivery service the estimated delivery time and the associated shipping costswill be listed during checkout, before final confirmation of the order payment.
Based on your specified shipping destination and your selected delivery service (standard/priority/express) the shipping rates will be calculated during checkout. Dependent on the ordered products your delivery service options (standard/priority/express) might differ. With the selected delivery service the estimated delivery time and the associated shipping costs will be listed during checkout, before final confirmation of the order payment.
In general we are using all major carriers, and local courier partners. You’ll be asked to select a delivery service during checkout. Whenever possible and depending on your selection during checkout we will be using one of the following shipping carriers: UPS, USPS, DHL, Deutsche Post.
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
We ship worldwide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at [email protected] with your order number if you believe your package won’t arrive to you.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Face Vital is not responsible for any packages held by international customs agencies and it is not the responsibility of Face Vital to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Face Vital is not responsible for any additional fees that may incur in order to reroute or reship the package.
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
A parcel is considered lost after it has been in the postal system for a period of 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Please note all of our shipments are insured against damage, loss or theft (regardless of the courier or what type of delivery service has been selected).
All of our shipments are insured against damage, loss or theft (regardless of the courier or what type of delivery service has been selected).
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly to [email protected] and we’ll take you through the process. More details can be found under revocation right:
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.