PRIVACY POLICY

Last updated: August 29, 2026

FACE VITAL® and Face Vital LLC ("FACE VITAL," "we," "us," or "our") respect your privacy and are committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• visit or use https://facevital.com and related FACE VITAL websites or storefronts;

• create or use a FACE VITAL customer account;

• purchase products or services from us;

• use subscription, recurring purchase, pre-order, or other purchase options;

• request shipping, delivery, returns, refunds, cancellations, repairs, replacements, or warranty support;

• communicate with our Customer Service team;

• participate in promotions, surveys, reviews, or other FACE VITAL programs;

• receive marketing communications from us; or

• otherwise interact with FACE VITAL.

This Privacy Policy should be read together with our other applicable policies, including our Return, Refund & Cancellation Policy, Shipping & Payment Policy, Purchase Options Cancellation Policy, and Terms & Conditions.

1. Personal Information We Collect

The personal information we collect depends on how you interact with FACE VITAL.

Contact and Identification Information

We may collect information such as:

• name;

• email address;

• telephone number;

• billing address;

• shipping address;

• country;

• language;

• customer account information; and

• other contact information you provide to us.

Account Information

If you create or use a FACE VITAL customer account, we may process information associated with that account, including:

• account identifiers;

• email address;

• contact details;

• order history;

• return and cancellation history;

• saved preferences; and

• other account-related information.

Authentication credentials may be handled by Shopify or another authentication provider. FACE VITAL does not necessarily have access to your full account password or other authentication credentials.

Order and Transaction Information

When you place an order, we may collect or process:

• products purchased;

• quantities;

• prices;

• discounts;

• promotional codes;

• currency;

• taxes;

• customs duties;

• shipping charges;

• order number;

• transaction status;

• payment status;

• purchase date;

• fulfillment status;

• return or refund information; and

• other information associated with the transaction.

Payment Information

Payments are generally processed through third-party payment providers such as Shopify Payments, PayPal, credit card processors, digital wallets, or other payment services made available during checkout.

FACE VITAL may receive information such as:

• payment status;

• payment method type;

• billing information;

• transaction identifiers;

• limited payment-card information such as the card brand or last digits;

• fraud or risk indicators; and

• authorization or payment confirmation information.

Full credit or debit card information is generally processed and stored by the applicable payment provider rather than directly by FACE VITAL.

2. Shipping, Delivery and Customs Information

To fulfill and deliver orders, we may process:

• recipient name;

• shipping address;

• telephone number;

• email address;

• shipment tracking information;

• carrier information;

• delivery status;

• delivery photographs or proof of delivery where provided by the carrier;

• signature information where signature delivery is required;

• delivery instructions;

• failed-delivery information;

• return-to-sender information; and

• communications concerning a shipment.

For international shipments, we may also process information necessary for customs clearance, such as:

• country of destination;

• customs declarations;

• import information;

• tax or customs identification information where required;

• duties and taxes;

• customs-clearance status;

• customs documentation;

• communications with customs authorities, carriers, or customs brokers; and

• other information required by applicable import regulations.

This information may be shared with fulfillment providers, customs brokers, government authorities, and carriers such as Passport Priority, DHL Express, UPS, FedEx, USPS, and applicable local delivery providers as necessary to fulfill and deliver your order.

3. Returns, Refunds, Cancellations and Warranty Claims

When you initiate or request a return, refund, cancellation, repair, replacement, or warranty claim, we may collect and process:

• order number;

• customer contact information;

• reason for the request;

• return authorization information;

• RMA information;

• return tracking;

• product serial numbers;

• product condition;

• photographs;

• videos;

• troubleshooting information;

• warranty information;

• communications with Customer Service;

• refund amount;

• restocking-fee calculations;

• return shipping costs;

• return shipping label information; and

• other information reasonably necessary to evaluate and process the request.

We may retain relevant records to administer our Return, Refund & Cancellation Policy, investigate suspected return abuse or fraud, comply with legal obligations, and resolve payment disputes.

Returns and cancellations can be initiated through:

https://facevital.com/pages/returns-and-cancellations

4. Subscriptions and Other Purchase Options

If you use a subscription, recurring purchase, pre-order, deferred payment, or another purchase option, we may process information including:

• subscription or purchase-option status;

• products included;

• billing frequency;

• upcoming billing dates;

• shipment frequency;

• renewal status;

• cancellation status;

• skipped shipments;

• payment status; and

• changes made to your purchase option.

This information is used to administer the applicable purchase arrangement and provide the services described in our Purchase Options Cancellation Policy.

5. Customer Service and Communications

When you communicate with us by email, telephone, messaging service, contact form, social media, or another support channel, we may collect:

• your name;

• email address;

• telephone number;

• order information;

• the content of your communications;

• attachments;

• photographs or videos;

• support history; and

• other information you choose to provide.

We may retain communications as necessary to provide customer support, document order-related issues, resolve disputes, protect against fraud, and comply with applicable legal obligations.

6. BeautyPRO and Business Customers

If you interact with FACE VITAL as a BeautyPRO, professional, wholesale, distributor, or business customer, we may also collect:

• business name;

• business address;

• business telephone number;

• professional email address;

• job title;

• business type;

• tax or resale information;

• professional credentials where applicable;

• purchase history;

• account status; and

• other information reasonably necessary to establish or administer the business relationship.

7. Information Collected Automatically

When you access our website or online services, certain information may be collected automatically.

This may include:

• IP address;

• browser type;

• device type;

• operating system;

• device identifiers;

• language settings;

• referring website;

• approximate geographic location based on IP address;

• pages viewed;

• links clicked;

• searches;

• shopping-cart activity;

• checkout activity;

• session information;

• date and time of access;

• interactions with advertisements or marketing campaigns; and

• other website usage and technical information.

We may collect this information through cookies, pixels, tags, software development kits, server logs, and similar technologies.

8. Information From Other Sources

We may receive personal information from third parties involved in providing or supporting our services, including:

• Shopify;

• payment processors;

• banks and financial institutions;

• fulfillment providers;

• shipping carriers;

• customs brokers;

• analytics providers;

• advertising and marketing providers;

• customer-service and CRM providers;

• fraud-prevention and security providers;

• subscription or purchase-option providers;

• social media platforms;

• professional advisers; and

• other service providers or business partners.

For example, a carrier may provide delivery information, a bank may provide information relating to a payment dispute, or a payment processor may provide transaction or fraud-prevention information.

9. How We Use Personal Information

We may use personal information for purposes including:

Processing Orders

To:

• accept and process orders;

• process payments;

• provide order confirmations;

• fulfill orders;

• arrange shipping;

• calculate shipping charges;

• calculate taxes or customs duties where applicable;

• provide tracking information; and

• manage delivery.

International Shipping and Customs

To:

• prepare customs documentation;

• facilitate customs clearance;

• calculate or collect duties and taxes;

• communicate with carriers and customs brokers;

• respond to customs inquiries; and

• resolve customs or delivery issues.

Returns, Refunds and Cancellations

To:

• review return eligibility;

• create return authorizations;

• provide return shipping labels;

• calculate return shipping charges;

• calculate restocking fees;

• inspect returned merchandise;

• issue refunds;

• process cancellations; and

• document return and refund activity.

Warranty and Product Support

To:

• troubleshoot products;

• investigate defects;

• process warranty claims;

• arrange repairs or replacements;

• verify serial numbers; and

• provide customer support.

Customer Accounts

To:

• create and maintain customer accounts;

• display order history;

• administer returns and cancellations;

• maintain customer preferences; and

• provide account-related services.

Fraud Prevention and Security

To:

• verify transactions;

• prevent unauthorized purchases;

• investigate suspicious activity;

• prevent return fraud;

• protect customer accounts;

• enforce our policies;

• protect FACE VITAL and our customers; and

• maintain the security and integrity of our services.

Payment Disputes and Chargebacks

If a chargeback or payment dispute is initiated, we may use and disclose relevant transaction information to investigate and respond to the dispute.

This may include:

• order records;

• payment records;

• shipping information;

• tracking;

• proof of delivery;

• return records;

• refund records;

• cancellation records;

• customer communications;

• applicable policies;

• restocking-fee calculations; and

• other evidence relevant to the transaction.

Relevant information may be provided to payment processors, acquiring banks, card networks, financial institutions, dispute-resolution providers, or other parties involved in resolving the dispute.

Communications

To send:

• order confirmations;

• shipping updates;

• customs notices;

• return and refund communications;

• cancellation confirmations;

• warranty communications;

• customer-service responses;

• security notices;

• policy updates; and

• other transactional or administrative communications.

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

• send promotional emails;

• send promotional text messages where you have provided the required consent;

• present relevant offers;

• measure marketing effectiveness;

• understand customer interests;

• personalize our website or advertising; and

• improve marketing campaigns.

Business Improvement

We may use information to:

• analyze website usage;

• understand product demand;

• improve our products and services;

• improve customer experience;

• evaluate fulfillment and delivery performance;

• improve our website;

• conduct internal reporting and analytics; and

• develop new services or features.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

• comply with applicable laws;

• maintain tax and accounting records;

• respond to lawful requests;

• establish or defend legal claims;

• enforce our agreements and policies;

• investigate suspected fraud;

• cooperate with regulatory or law-enforcement authorities; and

• protect our legal rights.

10. Legal Bases for Processing in the EEA, UK and Similar Jurisdictions

Where applicable data protection law requires a legal basis for processing, FACE VITAL generally relies on one or more of the following:

Performance of a Contract

We process information where necessary to:

• process your order;

• accept payment;

• ship merchandise;

• manage your customer account;

• provide requested services;

• administer returns or cancellations; or

• otherwise fulfill our contractual obligations to you.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

• fraud prevention;

• securing our services;

• customer support;

• business administration;

• improving our services;

• maintaining transaction records;

• defending legal claims; and

• preventing abuse of our policies.

We consider these interests against your rights and interests where required by law.

Consent

We may rely on consent for activities such as:

• certain marketing communications;

• non-essential cookies;

• targeted advertising technologies; or

• other processing where applicable law requires consent.

You may withdraw consent at any time, subject to applicable law.

Legal Obligations

We may process information where necessary to comply with:

• tax requirements;

• accounting requirements;

• consumer protection laws;

• customs regulations;

• court orders;

• regulatory obligations; and

• other applicable legal requirements.

11. Cookies and Similar Technologies

FACE VITAL and our service providers may use cookies and similar technologies to operate and improve our online services.

These technologies may be used for:

• essential website functions;

• customer authentication;

• shopping-cart functionality;

• checkout;

• security;

• fraud prevention;

• remembering preferences;

• analytics;

• measuring website performance;

• marketing attribution;

• advertising; and

• personalization.

Essential Cookies

Some cookies and technologies are necessary for the operation, security, checkout, account, and transaction functions of our website.

Analytics and Advertising Cookies

Where permitted by applicable law, we may use analytics and advertising technologies to understand how customers interact with our website and to measure or personalize advertising.

Where required, these technologies are subject to your consent or privacy preferences.

Managing Your Privacy Preferences

Depending on your location, you may be able to manage cookies and privacy preferences through:

• the cookie or privacy banner presented on our website;

• your browser settings;

• our data-sharing opt-out or privacy choices interface where available; and

• other controls made available through Shopify or our privacy-management tools.

Blocking certain cookies may affect the operation or availability of some website features.

12. Global Privacy Control and Targeted Advertising Opt-Outs

Certain privacy laws give consumers the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

FACE VITAL does not sell personal information for money.

However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough that certain disclosures of online identifiers or website activity to advertising or analytics providers may fall within those definitions.

Where required by applicable law, FACE VITAL provides mechanisms to opt out of such processing.

Where applicable and technically supported through our Shopify privacy configuration, we also recognize qualifying Global Privacy Control (GPC) signals as an opt-out request.

Privacy choices made through one browser or device may not automatically apply to another browser or device unless applicable technology or law provides otherwise.

13. Email and SMS Marketing

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

Opting out of marketing emails does not prevent us from sending necessary transactional communications, such as:

• order confirmations;

• shipping notices;

• return communications;

• refund confirmations;

• security notices; or

• customer-service messages.

If you consent to receive marketing text messages, you may withdraw that consent using the opt-out method stated in the message or otherwise made available to you.

FACE VITAL does not sell or share SMS opt-in consent or SMS subscription information with third parties for their own independent marketing purposes.

We may nevertheless provide telephone numbers and SMS-related information to service providers where necessary to deliver messages on our behalf, administer our messaging program, provide customer service, prevent fraud, or comply with applicable law.

14. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy.

These parties may include:

Ecommerce Platform Providers

Our online store is operated using Shopify and related ecommerce services.

Shopify may process customer and website information in connection with operating the store, checkout, payments, customer accounts, analytics, privacy functionality, and other ecommerce services.

Payment Providers

We may disclose information to payment processors, banks, card networks, PayPal, digital wallet providers, and other payment services in order to process and secure transactions.

Fulfillment and Shipping Providers

We may disclose information to:

• warehouses;

• fulfillment providers;

• Passport Priority;

• DHL Express;

• UPS;

• FedEx;

• USPS;

• local delivery carriers;

• customs brokers; and

• other logistics providers

where necessary to fulfill, transport, clear through customs, track, or deliver orders.

Customer Service, CRM and Marketing Providers

We may use service providers that assist us with:

• customer support;

• customer relationship management;

• email;

• SMS;

• loyalty programs;

• reviews;

• surveys;

• marketing;

• advertising; and

• customer communications.

Analytics and Technology Providers

We may disclose technical and online activity information to providers that assist with:

• analytics;

• website operation;

• security;

• fraud detection;

• advertising measurement;

• personalization; and

• technical infrastructure.

Professional Advisers

We may disclose information to:

• attorneys;

• accountants;

• auditors;

• insurers;

• consultants; and

• other professional advisers

where reasonably necessary.

Government and Legal Requests

We may disclose information when reasonably necessary to:

• comply with law;

• respond to valid subpoenas or court orders;

• respond to customs or regulatory authorities;

• protect legal rights;

• investigate fraud; or

• protect the safety of FACE VITAL, our customers, or others.

Business Transactions

Personal information may be disclosed or transferred in connection with:

• a merger;

• acquisition;

• financing;

• restructuring;

• sale of assets;

• bankruptcy; or

• another business transaction involving all or part of FACE VITAL.

15. International Transfers of Personal Information

FACE VITAL is a U.S.-based company, and personal information may be processed in the United States and other countries where our service providers, payment processors, logistics providers, or other business partners operate.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we use appropriate mechanisms or safeguards for international transfers of personal information.

Depending on the circumstances, these may include:

• adequacy decisions;

• European Commission Standard Contractual Clauses;

• the EU-U.S. Data Privacy Framework where the recipient is eligible and appropriately certified;

• the UK Extension to an applicable transfer framework;

• applicable Swiss transfer mechanisms;

• contractual safeguards; or

• another legally recognized transfer mechanism.

Nothing in this Policy should be interpreted as representing that FACE VITAL itself participates in a particular international certification program unless FACE VITAL expressly states that such certification is currently in effect.

16. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on:

• the nature of the information;

• whether you maintain an active customer account;

• our contractual relationship with you;

• tax and accounting obligations;

• warranty requirements;

• shipping and customs requirements;

• return and refund periods;

• fraud-prevention needs;

• chargeback and payment-dispute periods;

• legal limitation periods; and

• other legal or operational requirements.

For example, we may retain order, payment, shipping, return, refund, and communication records after an order has been completed where those records are reasonably necessary for accounting, tax, fraud prevention, warranty administration, chargeback defense, or legal compliance.

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with our applicable retention practices.

Information contained in backup systems may remain for an additional period before being deleted through normal backup rotation processes.

17. Data Security

FACE VITAL uses reasonable technical, administrative, and organizational safeguards designed to protect personal information.

These safeguards may include measures designed to protect:

• customer accounts;

• transaction data;

• payment processing;

• communications;

• administrative systems; and

• information shared with service providers.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality and security of their own account credentials and devices.

If you believe your FACE VITAL account or personal information may have been compromised, please contact us promptly.

18. Your Privacy Rights

Depending on where you live and applicable law, you may have some or all of the following rights:

• the right to know whether we process your personal information;

• the right to access personal information we hold about you;

• the right to obtain a copy of certain personal information;

• the right to correct inaccurate personal information;

• the right to request deletion of personal information;

• the right to restrict certain processing;

• the right to object to certain processing;

• the right to data portability;

• the right to withdraw consent;

• the right to opt out of certain targeted advertising;

• the right to opt out of the sale or sharing of personal information;

• the right to limit certain uses of sensitive personal information where applicable;

• the right to appeal certain decisions relating to a privacy request where applicable; and

• the right not to receive unlawful discriminatory treatment for exercising privacy rights.

These rights are subject to exceptions and limitations under applicable law.

For example, we may be permitted or required to retain certain information necessary to:

• complete a transaction;

• maintain tax records;

• prevent fraud;

• comply with legal obligations;

• exercise legal rights;

• administer a warranty; or

• establish, exercise, or defend a legal claim.

19. United States State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these may include rights to:

• know the categories and specific pieces of personal information collected;

• know the purposes for which information is collected and used;

• know the categories of third parties to whom information is disclosed;

• request access;

• request correction;

• request deletion;

• obtain a portable copy of certain information;

• opt out of sale;

• opt out of sharing for cross-context behavioral advertising;

• opt out of targeted advertising;

• limit certain uses of sensitive personal information;

• use an authorized agent where permitted; and

• appeal certain privacy-request decisions.

Categories of Personal Information

Depending on your interactions with FACE VITAL, we may collect categories such as:

• identifiers;

• customer records information;

• commercial and transaction information;

• internet or electronic network activity;

• approximate geolocation information;

• audio, visual, or electronic information you provide;

• professional or business information;

• inferences relating to preferences or interests; and

• sensitive personal information where necessary for authorized purposes.

We do not intentionally use sensitive personal information to infer characteristics about customers except where expressly disclosed and legally permitted.

Sale and Sharing

FACE VITAL does not sell personal information for monetary compensation.

Certain advertising or analytics disclosures may nevertheless constitute "sale," "sharing," or targeted advertising under particular state privacy laws.

Where applicable, you may opt out using the privacy controls made available through our website.

Non-Discrimination

FACE VITAL will not unlawfully discriminate against you for exercising an applicable privacy right.

20. EEA, UK and Swiss Privacy Rights

Individuals in the European Economic Area, United Kingdom, Switzerland, and other jurisdictions with similar privacy laws may have rights including:

• access;

• rectification;

• erasure;

• restriction;

• portability;

• objection;

• withdrawal of consent; and

• the right to complain to an applicable supervisory authority.

Where we process information based on consent, withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Where processing is based on legitimate interests, you may have the right to object to that processing in circumstances provided by law.

You may also have the right to object at any time to processing of personal information for direct marketing purposes.

21. Automated Fraud and Risk Tools

FACE VITAL and our payment, ecommerce, or fraud-prevention providers may use automated systems to identify transactions or activity that may indicate fraud, abuse, security risk, or unauthorized activity.

These tools may result in:

• an order being flagged for review;

• a request for additional verification;

• delayed fulfillment;

• an order being placed on hold; or

• cancellation of a transaction where permitted.

Where applicable law provides rights relating to solely automated decisions that produce legal or similarly significant effects, FACE VITAL will comply with those requirements.

22. Children's Privacy

FACE VITAL's website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Where local law requires a higher age for consent to particular online processing activities, we will comply with the applicable requirement.

If you believe that a child has provided personal information to FACE VITAL in violation of applicable law, please contact us so that we can investigate and take appropriate action.

23. Reviews, Testimonials and User-Provided Content

If you submit:

• a product review;

• testimonial;

• photograph;

• video;

• survey response; or

• other content

for publication, information you choose to make public may be visible to other users.

Where required, we will obtain appropriate permission before using personally identifiable testimonial content for marketing purposes.

If you would like us to review a request relating to previously published content, please contact us.

24. How to Exercise Your Privacy Rights

You may submit a privacy request by contacting:

info@facevital.com

You may also manage certain account information by signing in to your FACE VITAL customer account.

Where available, privacy choices relating to cookies, targeted advertising, sale, or sharing can also be managed through the privacy controls displayed on the FACE VITAL website.

We may need to verify your identity before completing certain requests.

Depending on the nature of the request, verification may involve confirming information already associated with your account or transaction.

We will use information provided for verification only as reasonably necessary to verify and process the request, prevent fraud, and comply with applicable law.

Where applicable law permits an authorized agent to submit a request on your behalf, we may require appropriate proof of authorization and may also verify your identity directly.

We will respond within the time required by applicable law.

25. European and International Privacy Contact

For privacy inquiries, including requests from customers in the European Economic Area, United Kingdom, Switzerland, or other jurisdictions, please contact FACE VITAL directly:

Face Vital LLC
6801 Collins Avenue
Miami Beach, Florida 33141
United States

Privacy inquiries:
info@facevital.com

FACE VITAL will respond to privacy requests and cooperate with applicable data protection authorities as required by applicable law.

26. Relationship to Our Other Policies

This Privacy Policy governs how FACE VITAL handles personal information.

Our other policies govern the commercial terms applicable to orders and transactions.

These include:

Return, Refund & Cancellation Policy

This policy governs:

• our 14-Day Return Guarantee;

• return eligibility;

• the 15% restocking fee;

• return shipping;

• refunds;

• defective products;

• international returns;

• refused shipments;

• chargebacks; and

• cancellations.

Returns and cancellations can be initiated at:

https://facevital.com/pages/returns-and-cancellations

Shipping & Payment Policy

This policy governs:

• order processing;

• U.S. and international shipping;

• Passport Priority and other carriers;

• delivery;

• customs;

• duties and taxes;

• tracking;

• lost or damaged shipments;

• returned-to-sender shipments;

• payments; and

• shipping-related disputes.

Purchase Options Cancellation Policy

This policy governs:

• subscriptions;

• recurring purchases;

• purchase-option renewals;

• cancellation of future renewals;

• pre-orders;

• deferred purchases; and

• related purchase arrangements.

Information collected in connection with those activities is processed in accordance with this Privacy Policy.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our business practices;

• changes to our services;

• changes to technology;

• changes to our service providers;

• changes to applicable law; or

• other operational or legal developments.

The date at the top of the Privacy Policy identifies when it was last updated.

If changes are material, we may provide additional notice where required by law, such as by posting a notice on our website or otherwise communicating the update.

28. Contact Us

If you have questions about this Privacy Policy or how FACE VITAL handles personal information, please contact:

Face Vital LLC
6801 Collins Avenue
Miami Beach, Florida 33141
United States

Privacy inquiries:
info@facevital.com

Customer Service:
help@facevital.com

Website:
https://facevital.com

Returns & Cancellations:
https://facevital.com/pages/returns-and-cancellations

Please provide sufficient information for us to understand and respond to your request.